Shipping

Orders are processed within 1 to 3 business days. Once your order has been processed and handed over to the carrier, you will receive a shipping confirmation email including your tracking information.

Netherlands

Orders within the Netherlands are typically delivered within 1 to 3 business days after dispatch. Delivery times may vary slightly depending on the carrier and seasonal demand.

European Union

Orders within the EU are usually delivered within 3 to 7 business days after dispatch. Delivery times depend on the destination country and the carrier used.

United Kingdom & International Orders

Orders shipped outside the European Union, including the United Kingdom, typically arrive within 7 to 12 business days after dispatch. However, delivery times can vary depending on the destination country, the carrier, and local customs procedures.

Customs, Duties & Taxes

For orders shipped outside the European Union, customs duties, import taxes, and handling fees may apply depending on the regulations of the destination country. These charges are determined by local customs authorities and are the responsibility of the customer. Helmpie Amsterdam has no control over these costs and cannot predict their amount.

If customs duties or import taxes apply, the carrier may contact you before delivery to arrange payment. Your order will only be delivered once these charges have been settled.

Delays

Occasionally, international shipments may experience delays due to customs inspections or local postal services. While we always aim to ship orders as quickly as possible, Helmpie Amsterdam cannot control delays caused by carriers or customs authorities.

If you have any questions regarding shipping or delivery times, please feel free to contact us at hello@helmpieamsterdam.com.

Safety & Certification

Are Helmpie helmets safe?

Yes. Safety is our priority.

Ski Helmpies are certified according to EN1077:2007 Class B, the official European safety standard for ski and snowboard helmets. They are tested for impact protection and penetration resistance.

Scooter Helmpies comply with the applicable European road safety certification standards for scooter and moped helmets. Certification details are provided inside each helmet.

Always use the helmet for its intended activity.

Should I replace my helmet after a fall?

Yes. If your helmet has experienced a significant impact, we strongly recommend replacing it, even if no visible damage is present. Internal protective materials can compress during impact.

Ski Helmpies

Are Ski Helmpies suitable for snowboarding?

Yes. They are suitable for both skiing and snowboarding.

What sizes are available?

• M: 55–58 cm
• L: 59–61 cm

Each Ski Helmpie includes an adjustable fit system for a secure and personalised fit.

Scooter Helmpies

Are Scooter Helmpies road legal?

Yes. They comply with European certification requirements for scooter and moped use. Always check your local regulations for helmet requirements in your country.

Returns & Refunds

What is your return policy?

We offer a 30 day return policy from the date you receive your helmet. Return shipping costs are the responsibility of the customer unless the return is due to an error on our side or a defective product.

The helmet must:

• Be unworn
• Be undamaged
• Be returned in original packaging

Helmets that show signs of use or damage cannot be refunded due to safety reasons.

How do I return a Ski Helmpie?

You can start your Ski Helmpie return via our official return portal: https://helmpieamsterdam.shipping-portal.com/rp/

How do I return a Scooter Helmpie?

To return a Scooter Helmpie, please send an email to: hello@helmpieamsterdam.com

Include:

• Your order number
• The reason for return
• Clear photos if applicable

Our team will provide further instructions.

When will I receive my refund?

Once we receive and inspect your returned helmet, your refund will be processed within 14 days, provided everything is in accordance with our return conditions.

The refund will be issued to the original payment method.

What if my helmet arrives damaged?

If your helmet arrives damaged, contact us within 48 hours of delivery and include clear photos. We will assess the situation and provide a suitable solution.

Contact

For any further questions:
hello@helmpieamsterdam.com
Instagram: @helmpieamsterdam